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petergriffin
Użytkownik
czy jest szansa zeby jakos z nimi walczyc czy sprawa jest juz przegrana ?
oto co dostalem gdy chcialem wyplacic pieniadze po obroceniu bonusa :
oto co dostalem gdy chcialem wyplacic pieniadze po obroceniu bonusa :
Hello Mateusz ,
Hope all is well! We are contacting you regarding the bonus that you recently converted into real money.
For a winning with bonus money to be legitimate it is needed to follow our rules regarding bonus offers.
One of the rules is that you can not bet with more than €5 per spin when wagering a bonus. You can read about this in our terms and conditions:
7.2 In relation to certain games, bonus money must be wagered by the Player a certain number of times before any winnings resulting from the bonus money can be withdrawn from the Player’s Account (called a turnover requirement). The highest wager allowed when using bonus money, until the turnover requirement has been fulfilled, is 5 euro (50 SEK) per spin and 50 eurocent (50 öre) per betting line. For the purposes of this requirement, a spin is defined as a roulette spin, a hand in any table game, a wager in Video Poker, a spin on a game machine, a lottery ticket or a corresponding game in the casino. Any bonus money wager that exceeds the above limits constitutes a breach of these Terms and Sections 4.1 and 12.1 shall apply. The turnover requirements are described on the Site . The Player is responsible for ensuring that the Player is aware of the terms and conditions of the turnover requirements at all times.
You have made several spins above €5 in order to fulfill the wagering requirement, therefor the winning that you received from the bonus offer is not a winning we can count as legitimate.
This amount has therefor been confiscated by our security department.
Your original deposit is left on your account that you can use.
If you would have any questions regarding this do not hesitate to contact us.
Regards
Christian
